The Body of Notifications is Blank - External Mail Services - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Essential - Premier - Standard - external - Standard - Essential - Premier

External Mail Services

Platform
OnBase
Product
External Mail Services
Release
Foundation 23.1
License
Standard
Essential
Premier

If the Use Native Mail Dialog option is not selected, meaning the OnBase Mail Message dialog box is used, and HTML is the default format for messages, the body of notifications may not be populated correctly.

Resolution: Set the default format to Plain Text or Rich Text to ensure that notification messages from OnBase are populated correctly.