If documents are not being uploaded to OnBase or retrieved within the Front Office Scanning client in a timely manner, of if the documents are failing to be uploaded/retrieved entirely, environment issues may be preventing data from being passed between Front Office Scanning and the Application Server in the standard, binary fashion.
To work around this issue, you can configure your Front Office Scanning solution to use the SOAP XML data transport method instead of the binary transport method when uploading documents into OnBase and/or retrieving them within the Front Office Scanning client. Within the Front Office Scanning configuration file's FOSCONFIGURATION parent element, set the UseSOAPUpload and UseSOAPDownload settings to use the appropriate transport method:
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If UseSOAPUpload is set to true, then the SOAP XML transport method is used to upload documents into OnBase.
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If UseSOAPUpload is set to false, or if no value is present, then the binary transport method is used to upload documents into OnBase.
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If UseSOAPDownload is set to true, then the SOAP XML transport method is used to retrieve documents within the Front Office Scanning client.
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If UseSOAPDownload is set to false, then the binary transport method is used to retrieve documents within the Front Office Scanning client.