As of OnBase 18, Front Office Scanning uses a more advanced encryption method, which makes encrypted documents and Data Sets from previous versions incompatible with the newer Front Office Scanning client.
Before upgrading from Front Office Scanning 17 or earlier, you must process all encrypted temporary documents and encrypted data sets in the earlier version of Front Office Scanning.
In addition, any default user login credentials or signatures on file that have been encrypted in Front Office Scanning 17 or earlier must be recreated and re-encrypted in the newer version of Front Office Scanning.
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For more information on changing the default user login credentials, see Specifying a Default User Account for the Front Office Scanning Client.
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For more information on creating a new signature on file, see Marking Up an Image Template Using a Signature Device.