Front Office Scanning is ideally suited to the needs of the healthcare industry and is an excellent fit for hospital admissions, urgent care facilities, and medical or dental offices. For example:
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A hospital emergency room has multiple registration desks where registrars speak with incoming patients to gather personal and insurance information. The registrars are already required to enter patient information into the hospital's EMR system; by installing Application Enabler and the Front Office Scanning Enabler Service on the workstations at the registration desks, patient information can be automatically captured with the click of a mouse (or by the capture and process of an HL7 message) and used by a centralized Front Office Scanning workstation to index scanned images of the patient's driver's license and insurance card.
Front Office Scanning also has a number of potential applications outside of the healthcare industry. It is an optimal solution for any office or department where customer information is entered and copies of supporting documentation are required. For example:
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When opening a new checking account, banking regulations require that the bank take certain steps to confirm the identity or identities of the people opening the account. Personal information about the account holders is entered into the bank's line of business application to create the account and Application Enabler can be used to capture this information and create a Data Set. This Data Set can be used by a centralized Front Office Scanning workstation to index scanned images of the applicants' driver's licenses.