Front Office Scanning allows an organization to have multiple workstations or locations for gathering information and one or more workstations that are used to scan/create documents.
For example:
An emergency room at a hospital has three registration desks where incoming patients can speak with a registrar to update their personal and insurance information. Once patients have been registered, they proceed to another desk where they present their identification (e.g., driver's license) and insurance card for scanning. The scanning operator is able to quickly index the scanned documents with Data Sets created by any of the registration (i.e., data-entry) workstations.
The Data Sets, created by the data entry workstations and used for indexing by the Front Office Scanning workstation, are stored as XML files. The Data Set XML files can be stored either in a local, shared folder or in a network location accessible by the Application Server.
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Local Shared Folder. When this option is used, the Data Set XML files are stored in a shared folder accessible locally by all of the data entry workstations and the Front Office Scanning workstation.
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Network Location. When this option is used, the Data Set XML files are stored in a location accessible by the data entry workstations and the OnBase Application Server, but not locally accessible by the Front Office Scanning workstation(s). Data Sets are made available to the Front Office Scanning workstation via a web service.
The network location option is recommended when either your Front Office Scanning solution consists of a large number of data entry workstations and several Front Office Scanning workstations or if your data entry workstations and Front Office Scanning workstations are not connected to the same wide-area network (WAN).