If a document fails to be created, it may be because the user lacks rights to the active Disk Group. If a Windows user is running HL7 processes as a service, then either the user must have access to the OnBase Disk Groups, or you must be using OnBase Distributed Disk Services (DDS).
Use the following steps to identify and resolve the issue of insufficient Disk Group rights.
- Identify the Windows user account running the HL7 Listener service.
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If you are not using OnBase DDS, perform the following steps:
- Log on to the HL7 service workstation as the user that runs the HL7 processes.
- Verify the Disk Group locations can be accessed.
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Verify permissions to Windows shares are set on both the Share Permissions tab and the Security tab. Right-click on the shared directory and select Properties.
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For Share Permissions, click the Sharing tab, and then click Permissions.
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For Security permissions, click the Security tab.
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- Verify permissions on different directories/files (including the onbase32.ini file) of the problem path(s) are not overriding parent permissions and removing privileges.
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If you are using Distributed Disk Services, perform the following steps:
- Log on to the workstation running DDSServer as the user assigned to DDSServer.
- Verify the Disk Group locations can be accessed.
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Verify the permissions to Windows shares are set on both the Share Permissions tab and the Security tab. Right-click on the shared directory and select Properties.
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For Share Permissions, click the Sharing tab, and then click Permissions.
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For Security permissions, click the Security tab.
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- Verify the permissions on different directories/files (including the onbase32.ini file) of the problem path(s) are not overriding parent permissions and removing privileges.
Note:For more information about troubleshooting Distributed Disk Services, see the Distributed Disk Services module reference guide.