Additional configuration is required to pass null Keyword Type values from IAConnect to Costpoint. Using the IFNULL placeholder indicates to Costpoint that a certain field does not contain data in IAConnect.
Configuration of the IFNULL placeholder involves making changes to the Web.config file of the Costpoint Import Service and the CIWS XML definition template files.
Note:
Contact your first line of support for more information on which Keyword Types in your solution should be configured to pass null values to Costpoint.
Follow these steps to configure the Web.config file: