For load balanced queues in Layer 2 institutional databases:
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Queues configured to load balance by user groups or roles are only supported for use in the Classic Client interface.
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Queues configured to load balance by user groups or users support a separate load balancing configuration for each institution.
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Queues configured to use rules-based by roles load balancing only support a separate Default Recipient for each institution.
For load balanced queues in Layer 3 institutional databases:
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Queues configured to load balance by user support a separate load balancing configuration for each institution.
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Queues configured to load balance by user groups or roles do not support a separate load balancing configuration for each institution.
If you are configuring load balancing in a Layer 2 or Layer 3 institutional database, the following queue types can be configured per institution: Allocated Percentage, By Priority, Keyword Based, Match Keyword to User Name. For Match Keyword to User Name queues, the configured Keyword Type is the same for all institutions.
The Allocated Percentage, By Priority, and Keyword Based types of load balancing queues require you to first select an institution before configuring users.