The OnBase service account is required for the Application Server web service to retrieve OnBase documents for the 3M 360 Encompass System. When the 3M 360 Encompass System requests a document, it provides the Application Server with the service account's user name, password, and data source.
OnBase service accounts are configured in OnBase Configuration. For more information, see the section on configuring service accounts in the System Administration documentation.
Note:
The 3M 360 Encompass System does not support special characters in the credentials for the OnBase service account. Make sure the user name and password include only letters and numbers.