Cannot Enter IdP Credentials When Connecting to Adobe Sign - Integration for Adobe Sign - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - external

Integration for Adobe Sign

Integration for Adobe Sign
Foundation 23.1

Issue: When entering your Hyland IdP credentials while connecting an Adobe Sign account to OnBase, the following error is displayed:

Sorry, there was an error

In addition, the diagnostic console displays one of the following errors:

  • Internal.Cryptography.CryptoThrowHelper+WindowsCryptographicException: Keyset does not exist

    Resolution: Grant the IdP application pool read access to the certificate being used for signing/encryption. See Microsoft's documentation for information on managing computer certificates.

  • Error: No signing certificate configured. Please configure a signing certificate

    Resolution: Ensure that a valid certificate and thumbprint have been configured. See Troubleshooting for more information.