Issue: The Integration for Adobe Sign can no longer send or retrieve documents to Adobe Sign. In addition, the following error message is displayed in the Diagnostics Console:
Invalid response from while trying to exchange refresh token
Resolution: The Adobe refresh token generated when you link Adobe Sign to OnBase is only valid for 6 months. When the token expires, you will need to relink your Adobe Sign account to OnBase to generate a new token. See Connecting Adobe Sign to OnBase for information on linking your account.