Cannot Send or Retrieve Adobe Sign Documents - Integration for Adobe Sign - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - external

Integration for Adobe Sign

Integration for Adobe Sign
Foundation 23.1

Issue: The Integration for Adobe Sign can no longer send or retrieve documents to Adobe Sign. In addition, the following error message is displayed in the Diagnostics Console:

Invalid response from while trying to exchange refresh token

Resolution: The Adobe refresh token generated when you link Adobe Sign to OnBase is only valid for 6 months. When the token expires, you will need to relink your Adobe Sign account to OnBase to generate a new token. See Connecting Adobe Sign to OnBase for information on linking your account.