If the Fax Connector service stops unexpectedly, or is otherwise unable to communicate with the OnBase system, an error message is displayed:
An unhandled exception has occurred during communication with the Fax Integration Service, and you have been disconnected from the service.
Details of the specific error are also included, along with a suggested solution.
When the problem that caused the interruption is solved and the Fax Connector service is restarted, full functionality in OnBase is restored.