When a user of Duck Creek attaches a document to a File Note on a Claim, the document is stored in OnBase or the system generates a document automatically, the document is stored in OnBase.
The document is indexed in OnBase with data provided by Duck Creek and mapped to Keyword Types and Document Types configured in OnBase.
Note: Documents sent to OnBase must
contain Keyword Values associated with only valid Keyword Types configured for the given
Document Type. Standalone Keyword Types and Keyword Types within a group, along with
their respective Keyword Values, must be placed in the corresponding JSON objects in the
document archival request. If these conditions are not met, an error occurs and the
document is not archived.
Note: