If the OnBase data source has a Facility ID or Facility Mapping configured for Epic, then the launch URL configured for Patient Portal Link must include the epicFacilityID parameter in the query string. The epicFacilityID parameter specifies the Facility ID of the data source that Patient Portal Link is configured to use.
You can check whether a Facility ID or Facility Mapping is configured in OnBase Configuration under . For information about configuring Facility IDs to integrate multiple OnBase databases with a single instance of Epic, see the Integration for Epic documentation.
The following table describes the expected value of the epicFacilityID parameter based on different configurations in OnBase:
Configuration in OnBase | Expected epicFacilityID Value |
---|---|
A Facility ID is defined in the external system parameters for Epic. |
The specified Facility ID, including the HY. prefix. For example: epicFacilityID=HY.ABC |
No Facility ID is defined in the external system parameters for Epic. The Facility Mapping configuration has at least one entry. |
The value must be NONE. For example: epicFacilityID=NONE |
No Facility ID is defined in the external system parameters for Epic. No Facility Mapping entries are configured. | Not applicable. The query string must not include the epicFacilityID parameter. |