An Epic system administrator must add the path to the BinaryDataRetrieval.svc file to the configuration files for the applicable Epic modules. By default, BinaryDataRetrieval.svc is located in the Services\Epic folder of the OnBase Application Server's virtual directory.
For example, if the virtual root for the Application Server is https://server/AppServer, then the path to the BinaryDataRetrieval.svc should be entered as follows:
https://server/AppServer/Services/Epic/BinaryDataRetrieval.svc