When opening documents in the OnBase Web Viewer, documents that take a certain amount of time to load will stop loading and fail to display based on a modifiable timeout setting in the Web Server web.config file. Once the time limit is reached, the document will stop attempts to load the document and deliver a bi-directional message that the document failed to display.
Note:
This setting only works when bi-directional communication is enabled. For more information on enabling bi-directional communication, see Enabling Bi-Directional Communication.
To modify the document failed to load timeout:
-
In the displayDocumentFailedTimeout setting, modify the value attribute to the amount of time, in seconds, that the document stops the attempt to load.
