When a user attempts to access the Epic Front Office Scanning interface, the following error message is displayed:
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Error! The remote server location was not set from either the location or environment ID
To address this issue, ensure the environment ID value from Epic is mapped to the OnBase Application Server and data source in EpicIntegrations.config. See Front Office Scanning Differences in Epic.
For solutions where multiple OnBase systems are integrated with a single Epic system, ensure the Epic location value is correctly mapped. See Scanning Integrations.