This message is displayed if the upload is failing because the Scan Acquisition Server cannot access the OnBase disk groups.
When this occurs, the Diagnostics Console logs the following error:
-
CHylandServicesSession::ArchiveAllDocuments() - calling AddKeywordByName (patient name, 12345)
Hyland Services: response error for document archive context - OpenDocFile error:
These errors may occur if the Application Server's impersonation account is not configured correctly, or if the share/NTFS permissions are insufficient. Ensure this user account has access to the disk groups.
See the System Administration reference guide or OnBase Configuration help files for more information about disk group share/NTFS permissions.