This message is displayed under multiple situations. If the message Failed to load xml for parsing was displayed first, then refer to Failed to load xml for parsing.
This message may be displayed when the Scan Acquisition Server cannot find one or more document pages, which may occur if a page's file becomes corrupted or is deleted by another user. To help prevent the latter problem, ensure that the path specified in the registry is unique to each scanning user.
To address this issue, the user should do the following:
- Click No to return to the Scan Acquisition Server.
- Delete the missing page, which is displayed as a blank thumbnail in the viewer.
- Rescan the page.
- Index it or append it to the correct document, if necessary.