The Scan Acquisition Server may have no Document Types available for selection under any of the following conditions:
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Epic passed an empty Document Type list to the Scan Acquisition Server.
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The Document Types passed to the Scan Acquisition Server do not exactly match the names of the Document Types residing in OnBase.
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The Document Types passed to the Scan Acquisition Server do not exist in OnBase.
Check your configuration to ensure that the Document Type list being passed by Epic contains the correct Document Type names.