When a user attempts to scan documents using the Scan Acquisition Server, there may be no scan formats available for selection, or new scan formats can be created but not saved.
These issues may occur for either of the following reasons:
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The user lacks Read/Write privileges to the scan format file.
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The file does not exist on the Citrix server.
Depending on your solution's configuration, scan formats may be saved in the location specified for the Path or ConfigPath in the EpicIntegrations.config file. Ensure users have at least Read access to this location. To allow users to create and save scan formats, grant them Write access, too.
For Citrix environments, ensure the scan formats are accessible by following the best practices provided under Epic Scanning Best Practices for Citrix Deployments.