Cannot Store Scanned Files - Integration for Epic - English - Foundation 22.1 - OnBase - Essential - Premier - Standard - external - Essential - Standard - Premier

Integration for Epic

Platform
OnBase
Product
Integration for Epic
Release
Foundation 22.1
License
Essential
Standard
Premier

When a user attempts to scan documents using the Scan Acquisition Server, the following error message may be displayed:

  • File Error

    An error has occurred attempting to store the scanned file, please check for disk space and appropriate rights

This error occurs when the user who is scanning documents lacks privileges to the temporary storage location for scanned files. When documents are scanned through the Scan Acquisition Server, they are stored in a temporary disk group before being uploaded to OnBase. End users must have access to this temporary storage location.

After being assigned sufficient NTFS privileges to the temporary storage location, the user can scan documents.

To determine the temporary disk group location for the Scan Acquisition Server:

  1. Open the EpicIntegrations.config file residing in the same directory as the scanning DLLs.
  2. Under <Diskgroup>, check the Path value. This value contains the path to the temporary disk group location.
    Note:

    The directory may be enclosed within <![CDATA[ ]]> tags.