A user may be unable to use the Scan Acquisition Server for the following reasons:
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The user doesn't have appropriate rights. Verify that the user account that establishes the Citrix session has the appropriate rights to the folders, files and objects.
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The obepicscan.dll is outdated. A new version of the obepicscan.dll that allows for scanning within the Citrix environment was released in January 2006. Version 4.0 or greater of Citrix Presentation Server is required.