When a user attempts to import documents, the following error may be displayed:
This issue may be caused by the following:
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The Document type is missing keywords. Each document type must contain one of these keywords: Epic_Patient_ID, Epic_Visit_Number, and Epic_Order_Number.
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The Scan Acquisition Sever is attempting to save a file larger than the size allowed by the OnBase Application Server (defined in the Application Server's Web.config file).
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The Scan Acquisition Sever's request to save a file is timing out based on the OnBase Web Server's configured time to transfer (defined in the Web Server's Web.config file).
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A mass storage copy of the disk group volume is unavailable. If the unavailable copy is a second or third copy, consider changing the copy's device type from Mass Storage to Backup. See the OnBase Configuration module help files for more information about disk group configuration.