When a user attempts to perform an action initiated from the Epic system to the OnBase Web Viewer, but the action cannot be completed due to a communication error, the following error message is displayed for the user:
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Bi-directional communication received message cannot be processed. Communication Initialization was not completed.
When this message is displayed the action requested cannot be completed and certain functionalities may not be available from the Epic system. If this message is displayed, contact your first line of support for further assistance.