To upload images from a digital camera through a remote desktop connection in a Citrix environment, ensure the RemoteScan ® Enterprise for Terminal Server / Citrix ® is installed.
RemoteScan Enterprise for Terminal Server / Citrix is sold and supported by Quest Software ®. For assistance installing or troubleshooting the RemoteScan Enterprise application, contact your RemoteScan solution provider.
RemoteScan Enterprise for Terminal Server / Citrix must be installed on the following:
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The workstations that will use a digital camera
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The Citrix server to which the workstations will connect
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Workstations that log on to the Citrix server with anonymous users
Workstations that will not use digital cameras might still connect to Citrix machines on which the RemoteScan application is installed. These workstations will not need to have the RemoteScan application installed on them, provided that users are added to a Group Policy configured to use TWAIN redirection for scanning rather than the RemoteScan application for digital camera import. Group Policies can be set up on the Citrix machines to determine which of these scan formats in the Scan Acquisition Server will be used by users listed under each policy.
However, Group Policies cannot be applied to users who log on to Citrix sessions anonymously. As a result, anonymous users must install the RemoteScan application on any workstation that connects to a Citrix machine on which the RemoteScan application is installed, even if that workstation will not use a digital camera. This is due to the RemoteScan application's tendency to override the Citrix TWAIN redirection for all workstations that connect to Citrix machines on which the RemoteScan application is installed.