Modifying the Automatic Session Timeout Setting - Integration for Epic - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Essential - Premier - Standard - external - Essential - Premier - Standard

Integration for Epic
Platform
OnBase
Product
Integration for Epic
Release
Foundation 23.1
License
Essential
Premier
Standard

The OnBase Web Viewer respects timeout configuration settings in the Web Server web.config file. This setting is configured manually. The session timeout setting configures the amount of time, in minutes, before the web viewer logs out a user with an inactive session.

Note:

A session is also automatically logged out when a user navigates away from the OnBase Web Viewer interface.

To modify the automatic session timeout setting:

  1. Locate the web.config file. In a default installation, this is located at C:\inetpub\wwwroot\AppNet.
  2. Open the web.config file in a plain-text editor, such as Notepad.
    Note:

    The *.config file should only be edited in a plain-text editor, such as Notepad, or a utility specifically designed to edit XML files. It should not be edited in a binary editor, such as Microsoft Word. Using a binary editor can introduce invalid characters to the file and make it unreadable by the software.

  3. Locate the <sessionTimeout> element under <Hyland.Web.HealthcareWebViewer>.
  4. Within the <sessionTimeout> element, modify the value attribute to be the number of minutes before the web viewer automatically logs out of a session. For example, if you want the web viewer to automatically log out of a session after 1 hour, enter 60 as the value, or value="60" .
  5. Save and close the web.config file.
  6. Recycle the application pool of the OnBase Web Viewer for these changes to take effect.