Configuring the Page Event Timeout - Integration for Epic - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Essential - Premier - Standard - external - Essential - Premier - Standard

Integration for Epic
Platform
OnBase
Product
Integration for Epic
Release
Foundation 23.1
License
Essential
Premier
Standard

The pageEventTimeout setting prevents the OnBase Web Viewer from freezing indefinitely in the event there is an issue with obtaining information from Epic, such as obtaining the total page count of a document. The pageEventTimeout setting allows configuration of how long the system will wait, in seconds, for information before closing the OnBase Web Viewer and returning control to Epic.

To configure the page event timeout:

  1. Locate the OBEpicWebViewer.dll.config file. In a default installation, this is located at C:\Program Files (x86)\Hyland\Integration for Epic\Web Viewer.
  2. Open the OBEpicWebViewer.dll.config file in a plain-text editor, such as Notepad.
    Note:

    The *.config file should only be edited in a plain-text editor, such as Notepad, or a utility specifically designed to edit XML files. It should not be edited in a binary editor, such as Microsoft Word. Using a binary editor can introduce invalid characters to the file and make it unreadable by the software.

  3. Locate the <pageEventTimeout> element under <OBEpicWebViewer>.
  4. In the value attribute enter a time, in seconds, for the OnBase Web Viewer to wait before displaying the number of pages in a document. By default, this is set to 30 seconds. For example, if you wanted the OnBase Web Viewer to wait 60 seconds, enter the following:
    <pageEventTimeout value="60" />
  5. Save the OBEpicWebViewer.dll.config file.