When a user attempts to scan a document using the Epic Front Office Scanning client, the following error message is displayed:
-
Error accessing scanner: <scanner model>
This message indicates that the Front Office Scanning client cannot access the scanner specified in the EPICFOSCONFIG.xml file. To resolve this issue, perform the following steps:
- Ensure that the scanner is specified correctly in the EPICFOSCONFIG.xml file. Refer to the Front Office Scanning module reference guide for more information about this setting.
- Ensure the scanning workstation has access to the specified scanner.