When a user is working in the Front Office Scanning client and OnBase is unable to heartbeat to Epic Hyperdrive, the following message is displayed for the user:
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A communication error occurred. The application will now exit without saving progress.
This message is displayed when the Epic Hyperdrive client is closed unexpectedly. Because Epic Hyperdrive must remain running to receive the documents you captured and indexed in OnBase, the Front Office Scanning client is automatically closed without saving your progress if Epic Hyperdrive stops running. Additional information about the cause of the issue is included in the Windows Event Viewer and the OnBase Diagnostics Console. For further assistance, contact your first line of support.