Scan Acquisition Server Troubleshooting - Integration for Epic - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential - OnBase/Integration-for-Epic/Foundation-23.1/Integration-for-Epic/Installation/Troubleshooting/Scan-Acquisition-Server-Troubleshooting - 2025-04-01

For Scan Acquisition Server troubleshooting information, see the following topics.

• Cannot Connect to Epic Hyperdrive

• Missing or Empty Command Line Parameters

• Scanning to Multiple Orders

• Missing Document Reference Endpoint

• Cannot Use the Scan Acquisition Server Through a Citrix Session

• Cannot Close Scanner Settings

• Cannot Save Scanner Settings

• Cannot Create or View Scan Formats

• Cannot Access "Start Scanning" Button

• Cannot Preview Scanned Images

• Cannot Scan Rotated Pages

• Cannot Close TWAIN Scanning Dialog Box

• Missing Keyword Values on Scanned Documents

• Missing Keyword Values in Keyword Type Groups

• Cannot View Scanned or Swept Documents

• Cannot View MHT Documents

• Cannot Assign Document Types When Indexing

• Kofax Read INI Errors

• Cannot Store Scanned Files

• Cannot Load KVIEWOCX

• Cannot Read Keyword Mapping File

• Missing External Authentication Information

• Cannot Archive Documents