Cannot Archive Documents - Integration for Epic - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Essential - Premier - Standard - external - Standard - Premier - Essential

Integration for Epic

Platform
OnBase
Product
Integration for Epic
Release
Foundation 23.1
License
Standard
Premier
Essential

If the Scan Acquisition Server cannot archive one or more documents, the Failed to archive documents error is displayed after the user clicks the Exit Scan Server button. This error is accompanied by the following text:

  • Do you want to exit?

    If you exit, the above listed document(s) will not be archived or become part of the chart!

    Please choose no to return and rescan or delete the document(s) in error.

    If you continue to receive errors, please contact your technical support department.

The Error dialog box lists the documents that cannot be archived and states what caused the archive failure. Possible causes and their resolutions are outlined in the following topics: