Failed to get session for session id - Integration for Epic - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Essential - Premier - Standard - external - Essential - Premier - Standard

Integration for Epic
Platform
OnBase
Product
Integration for Epic
Release
Foundation 23.1
License
Essential
Premier
Standard

This message may be displayed when the user's connection to the Application Server is lost and cannot be re-established.

If the Application Server is available, the Scan Acquisition Server automatically attempts to reconnect. If reconnecting is not possible, the user should do the following:

  1. Click No to return to the Scan Acquisition Server.
  2. Delete the scanned documents.
  3. Click Exit Scan Server.
  4. When the Application Server is available again, the user should re-open the Scan Acquisition Server from the correct Epic screen so that the indexing values are passed back in.
  5. Rescan the documents.
  6. Index the documents.
    Note:

    This error also may be displayed due to an issue with TWAIN driver compression in a Citrix environment. For more information, see the description provided for DriverCompressionOff.