When a user opens the Scan Acquisition Server, the following error message may be displayed:
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Error - failed to read keyword mapping file from specified disk location. Please contact your system administrator.
This message indicates that the keyword mapping file either does not exist in the specified location, or the file is inaccessible to the Scan Acquisition Server. The user cannot scan documents until the issue is addressed.
In EpicIntegrations.config, check the FilePath setting, which located under <Mapping> in the <OBEpicScanControl> element. Ensure the path provided is valid and accessible to the Scan Acquisition Server, and ensure the specified mapping file is present. The EpicIntegrations.config file is stored with the client-side scan files.