When a user attempts to scan documents using the Scan Acquisition Server, the following error message may be displayed:
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File Error
An error has occurred attempting to store the scanned file, please check for disk space and appropriate rights
This error occurs when the user who is scanning documents lacks privileges to the temporary storage location for scanned files. When documents are scanned through the Scan Acquisition Server, they are stored in a temporary disk group before being uploaded to OnBase. End users must have access to this temporary storage location.
After being assigned sufficient NTFS privileges to the temporary storage location, the user can scan documents.
To determine the temporary disk group location for the Scan Acquisition Server: