Missing External Authentication Information - Integration for Epic - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential

Integration for Epic

Platform
OnBase
Product
Integration for Epic
Release
Foundation 23.1
License
Premier
Standard
Essential

When a user attempts to scan documents, the following error may be displayed:

  • External authentication information not found. Please check your user settings and try again.

This issue may occur if the user is not configured correctly in Epic for external authentication. Confirm the setting with the Epic administrator.