When a user attempts to open the Scan Acquisition Server client from Epic Hyperdrive and multiple order values are passed to OnBase, the following message is displayed for the user:
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Scanning to multiple orders is not permitted. Please select a single order and then try again.
When this message is displayed, OnBase detects that the Epic document being imported into the Scan Acquisition Server client has been indexed with multiple order values in Epic. Since the Scan Acquisition Server client can only index documents to a single order value, it cancels the launch attempt to prevent any data loss.
To address this issue, ensure each of your Epic Hyperdrive documents is indexed with no more than one order value before importing it into the Scan Acquisition Server client.