In some cases, you may want Guidewire to acknowledge the existence of a document that is not stored in OnBase or Guidewire (for example, a document that is legally prohibited from being digitized).
To indicate the existence of a document:
- Open a claim in Guidewire ClaimCenter.
- Click Actions | Indicate existence of a document. The New Document panel is displayed.
-
Complete the following fields:
Field
Description
Name
Enter a name for the document. This is a required field.
Description
Enter a description for the document.
Related To
Select the Guidewire object to which the document is related.
Document Type
Select the OnBase Document Type associated with the document. This is a required field.
Subtype
Select the document subtype associated with the document. This is a required field.
- Complete any other fields as needed for your business process.
- Click Update. You will be returned to the claim's Summary page.