Cannot Display Studies - Integration for Medical Imaging Viewer (Agfa) - English - Foundation 22.1 - OnBase - external

Integration for Medical Imaging Viewer (Agfa)

Platform
OnBase
Product
Integration for Medical Imaging Viewer (Agfa)
Release
Foundation 22.1
License

When a user cannot open a study in the OnBase Patient Window, the following message is displayed in the document viewer:

  • There was an error processing this DICOM Study request. Please contact your administrator.

This message is displayed when there is an error with the study URL. One possible cause is that the server retrieving the studies is offline.

If the server is functioning properly, ensure the viewer parameters are correct. These parameters are configured in OnBase Configuration under Medical | DICOM | Viewer Integration Settings.

This error may also be due to an authentication failure. Ensure the correct ICIS User and Password are configured in DICOM Configuration. These values are case-sensitive.