Shared Mailboxes Not Recommended - Integration for Microsoft Outlook 2021 - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential - OnBase/Integration-for-Microsoft-Outlook-2021/Foundation-23.1/Integration-for-Microsoft-Outlook-2021/Installation/Troubleshooting/Common-Questions/Shared-Mailboxes-Not-Recommended - 2023-12-11

Integration for Microsoft Outlook 2021
Platform
OnBase
Product
Integration for Microsoft Outlook 2021
Release
Foundation 23.1
License
Premier
Standard
Essential

It is not recommended to use a shared mailbox with the Integration for Microsoft Outlook 2021 as this can result in unexpected behavior, including duplicate emails imported into OnBase .