Enabling Caching - Integration for Open Text Fax Server, RightFax Edition - Foundation 24.1 - Foundation 24.1 - Ready - OnBase - external

Integration for Open Text Fax Server, RightFax Edition
Platform
OnBase
Product
Integration for Open Text Fax Server, RightFax Edition
Release
Foundation 24.1
License

Enabling caching in the COM integration with RightFax is useful for customers with thousands or more users. When caching is enabled, a list of users from the server is downloaded on the first polling interval. Thereafter, a cached copy is used. This speeds up processing significantly. By default, caching is disabled. To enable it, you must modify the config.xml file.

Note: This only applies to the original COM integration with RightFax and not the new Web API integration.

To modify the config.xml file and enable caching:

  1. Open the config.xml file in a plain-text editor with elevated or administrator privileges. In a typical installation, this file is in C:\Program Files (x86)\Hyland\Services\Fax Connector\.
  2. Locate the following element:
    <EnableUsersCache>False</EnableUsersCache>
    Note: Your instance may have either <EnableUsersCache>False</EnableUsersCache> or <EnableUsersCache>True</EnableUsersCache>.<EnableUsersCache>False</EnableUsersCache> is the default value, indicating users caching is disabled.
  3. Edit the <EnableUsersCache>False</EnableUsersCache> element to <EnableUsersCache>True</EnableUsersCache>.
  4. Save the config.xml file and close the text editor.
  5. Restart the Hyland Fax Connector service.