In order for email to be routed and indexed to the correct Document Type, the account must include rules. A Rule consists of:
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the Document Type to be associated with the email,
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the Document Type to be associated with any email attachments,
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the Scan Queue to be associated with the email and any attachments, and
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the conditions that an email message must satisfy in order to be acknowledged by a particular account.
Email messages that do not match a configured rule enter into the SYS Unidentified Emails Document Type and their attachments enter into the SYS Unidentified Email Attachments Document Type.