Making an Account Active or Inactive - Mailbox Importer - English - Foundation 22.1 - OnBase - Premier - external - Standard - Premier - Standard

Mailbox Importer
Platform
OnBase
Product
Mailbox Importer
Release
Foundation 22.1
License
Premier
Standard

If multiple accounts are configured, you may make specific accounts active or inactive. This allows you to choose which mail accounts you would like to upload and archive messages from without deleting and re-adding temporarily unneeded accounts.

To make an account active or inactive:

  1. From the Configuration module, select Import | Mailbox Importer | Accounts.
  2. The Accounts list dialog box opens. Inactive accounts display an X in the Inactive column:
  3. To activate an account, highlight the name of the inactive account and click Activate:
    The X will be removed from the Inactive column to represent this change.
    To deactivate an account, highlight the name of the active account and click Deactivate:
    An X will appear in the Inactive column to represent this change.
  4. Close the Accounts list dialog box to save your changes.
  5. If the Mailbox Importer is already running, reset the Application Server cache or restart the Mailbox Importer service.
    CAUTION:

    If the Mailbox Importer service is already running and an account is activated or deactivated, the Application Server cache must be reset. If the cache is not reset, the changes will not be reflected until the Mailbox Importer is restarted.

    CAUTION:

    Using the Reset Cache option in OnBase Configuration or the Reset Server Cache option in OnBase Studio may have a negative impact on system performance. Requests to the Application Server will be forced to wait until the cache is rebuilt before they can be processed. Depending on the size of the OnBase system, as well as the current server load, the performance impact of resetting the cache may be severe. To avoid performance issues, only reset the cache of the Application Server during off-peak hours. For more information about the Reset Cache option in OnBase Configuration, see the System Administration documentation. For more information about the Reset Server Cache option in OnBase Studio, see the Studio documentation.