Thumbnail Retrieval: Proxy Authentication Required - Medical Imaging Viewer - NilRead - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - external

Medical Imaging Viewer - NilRead
Platform
OnBase
Product
Medical Imaging Viewer - NilRead
Release
Foundation 23.1
License

When the thumbnail retrieval task fails to execute, the following error is logged to the Diagnostics Console:

  • The remote server returned an error: (407) Proxy Authentication Required.

This error indicates a proxy server is preventing the thumbnail retrieval task from connecting to the network. To address this error, uncomment the <system.net> element in the Unity Scheduler configuration file.

To uncomment the <system.net> element:

  1. Open Hyland.Core.Scheduler.NTService.exe.config.
  2. Locate the <system.net> element:

    <!--<system.net>

    <defaultProxy useDefaultCredentials="true" >

    </defaultProxy>

    </system.net>-->

  3. Remove the <!-- and --> from the beginning and end of the <system.net> element.
  4. Save Hyland.Core.Scheduler.NTService.exe.config.
  5. Restart the thumbnail retrieval service.