OnBase Workflow offers the ability to route medical records charts residing in OnBase through life cycles and queues. Chart processing can be automated using Workflow's rich set of point-and-click configurable rules and actions. These rules and actions provide the flexibility to accommodate many business practices and requirements. The ability to load-balance queues ensures that charts are processed most efficiently by available users. As a result, Workflow can reduce processing time, increase staff productivity, and improve customer service.
For example, Workflow can be configured to automatically route a chart to a specific queue or department based on the patient's disposition status. A staff member can then access the queue and review the chart in the Medical Records Unity Client. Upon reviewing the chart, the staff member can execute any number of configurable tasks, including checking chart data or routing the chart to another queue.