Viewing Documents - Mobile Access for Android - English - Foundation 22.1 - OnBase - Essential - Premier - Standard - external - Essential - Premier - Standard

Mobile Access for Android

Platform
OnBase
Product
Mobile Access for Android
Release
Foundation 22.1
License
Essential
Premier
Standard

Issue: When attempting to view a document, a message is displayed stating, “External storage not available. Check your SD card or USB connection.”

Resolution: Ensure that the device has an SD card. An SD card is required to open documents with the OnBase Mobile Access for Android module.

Issue: Users are unable to view OLE documents.

Resolution: Ensure that the device's default application for viewing OLE documents is being used.