If you encounter issues with a device running the OnBase Mobile Access for Android module, you can enable logging to assist in troubleshooting. To enable logging:
- Create a new text file on your workstation's desktop called oblog.csv.
- Connect the device to your workstation.
- Copy oblog.csv to the device's root directory.
- Disconnect the device from your workstation.
- Open the OnBase Mobile Access for Android module on your device, and begin to use it. Because oblog.csv exists in the device's root directory, logging is automatically enabled.
-
When logging is enabled, the following options are available on the OnBase
Mobile Access for Android module Settings screen:
Button
Description
Send Logs
Tap to send logs to your first line of support.
Clear Logs
Tap to clear logs.
- To disable logging, remove oblog.csv from the device's root directory.