Upgrading While Preserving User Settings - Upgrading While Preserving User Settings - This procedure upgrades the user settings file in the Office Business Application for 2021 while preserving the user configuration settings. - OnBase - Office Business Application for 2021 - OnBase/Office-Business-Application-for-2021/English/Foundation-22.1/Office-Business-Application-for-2021/Installation/Troubleshooting/Using-the-Office-Business-Application-Tab-Causes-an-Exception/Upgrading-While-Preserving-User-Settings - English - Foundation 22.1

This procedure upgrades the user settings file in the Office Business Application for 2021 while preserving the user configuration settings.

1. Locate the user.config for Office Business Application for 2021. This file is located in a system folder that follows a semi-randomized naming convention:

   C:\Users\USER_NAME\AppData\Local\Microsoft_Corporation\Hyland.Office2021.Word.Ad_Path_***\111

   where USER_NAME is the user name of the user logged in, *** is a random string, and 111 is a randomly numbered folder.

2. Open the user.config file in a plain-text editor, such as Notepad.
   Note:

   Do not open this file in a binary-text editor, such as Microsoft Word. Editing this file in a binary-text editor can introduce characters that cannot be read by the software.

3. Locate the userSettings node.
4. Rename the Hyland.Office2021.Word.AddIn.Properties.Settings child element to Hyland.Office2021.Word.Addin.Properties.Settings
   Note:

   This name is case sensitive. The issue is caused because the earlier version of the software used a capital I in AddIn. The newer version uses a lowercase i in Addin.

5. Make sure the Hyland.Office2021.Word.AddIn.Properties.Settings element closing tag is named Hyland.Office2021.Word.Addin.Properties.Settings
   Note:

   This name is case sensitive. The closing element name must match the opening element name.

6. Save and close the user.confg file.