There are additional upgrade considerations when you upgrade from a version of OnBase prior to OnBase Foundation EP3, Patch 16. When upgrading from a prior version of OnBase, you must grant the Mobile Healthcare medical records privilege to all User Groups that require access to the Mobile Healthcare app.
The upgrade process does not automatically grant this privilege to any User Group. Until they are granted the Mobile Healthcare medical records privilege, users who could access OnBase Mobile Healthcare before the upgrade will be unable to access OnBase Mobile Healthcare after the upgrade.