Recommendation for Performance Issues on Servers and Client Workstations - OnBase Mobile - Foundation 24.1 - Foundation 24.1 - Ready - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential - OnBase/OnBase-Mobile/Foundation-24.1/OnBase-Mobile/Installation/Post-Installation/Impact-of-Running-Antivirus-Software-on-Web-and-Application-Servers/Decreased-Performance-and-Scalability/Recommendation-for-Performance-Issues-on-Servers-and-Client-Workstations - 2025-04-01

OnBase Mobile

Platform
OnBase
Product
OnBase Mobile
Release
Foundation 24.1
License
Premier
Standard
Essential

Servers running any OnBase server application, and workstations running the OnBase Web Client or Medical Records Management Solution will exhibit decreased performance when running McAfee VirusScan with ScriptScan enabled.

The recommended solution from McAfee is to first test whether whitelisting solves any problems. If it does not, then you will need to disable ScriptScan.

The McAfee Knowledge Base describes this issue in greater detail. For more information, refer to the following article:

https://kc.mcafee.com/corporate/index?page=content&id=KB65382&actp=null&viewlocale=en_US&showDraft=false&platinum_status=false&locale=en_US